FAQ
Straight answers about My Club Hub
Honest responses on setup, roles, academy, medical, AI, security, pricing, and support — including what is Available versus Planned.
General
What is My Club Hub?+
My Club Hub is a sports-native platform for football clubs and academies. It connects squad management, academy intake, training and fixtures, documents, payments, medical notes (where permitted), reporting, and an optional permission-aware AI assistant.
Who is it for?+
Academies, amateur and semi-professional clubs, professional clubs, and multi-team organisations. Roles include administrators, coaches, medical staff, finance, academy reviewers, and — where enabled — parents and players.
Is there a free trial?+
We do not advertise a free trial. Self-service registration exists if you want to create a workspace, but commercial plans and inclusions are confirmed in a proposal after a demo or sales conversation.
Which languages are supported?+
The product is designed to be bilingual by default (English and Greek), with tenant-aware content for club operations.
Setup & implementation
How long does onboarding take?+
It depends on club size, how complete your player and fee data is, and which modules you need on day one. Small academies can move faster; professional and multi-team setups usually need a longer discovery and permission review.
Can we migrate from spreadsheets?+
Yes — most clubs start by entering or importing core player, team, and season data, then attach documents and fees in stages. We prioritise records needed for the next training week and matchday.
Do we need developers to go live?+
No for core club operations. Connecting live payment providers or OAuth requires configuring your provider keys and credentials. Advanced custom integrations are discussed case by case.
Users & permissions
How do roles work?+
Users are invited into your club tenant with roles that map to resources and actions (view, create, edit, approve, export, and similar). Dashboards and lists are filtered by what that role is allowed to see.
Can one person have multiple responsibilities?+
Clubs often combine roles carefully. Permissions should still reflect what each account needs for their job — especially for medical and finance data.
Is there a parent portal?+
Where enabled, parents can access information about their children, schedules, invoices, and absence-related flows. We do not claim features beyond those areas.
Academy
How do academy applications work?+
Clubs can share a registration link. Applications move through review, optional requests for more information, trials, and approve/reject decisions with status history. Accepted players can flow into squad teams.
Can we run trials?+
Yes — trial invitations and decisions are part of the academy pipeline so staff are not tracking outcomes only in chat threads.
Medical
How is medical data protected?+
Medical resources are treated as sensitive. Access is limited by role-based permissions and elevated controls. The platform is designed to support GDPR-aligned processing with your club as controller and My Club Hub as processor — we do not claim “full GDPR compliance” as a blanket certificate.
Does My Club AI diagnose injuries?+
No. AI output is advisory only. It must not be used for medical diagnosis. Clinical decisions remain with qualified staff.
My Club AI
What can the assistant do?+
It answers natural-language questions across platform data your role can access — for example availability summaries, fee status, or upcoming fixtures. It uses a rule-based fallback and optional OpenAI/Anthropic models when API keys are configured.
Does AI act on its own?+
No. Recommendations are human-controlled and labelled advisory. It does not invent match statistics or execute contractual, medical, or financial decisions autonomously.
Security & hosting
Where is data hosted?+
Data is hosted in the EU on Contabo infrastructure (Contabo VPS). We do not invent additional certifications beyond what we can substantiate.
Is two-factor authentication available?+
Yes — 2FA is available for accounts.
Do you support GDPR export and deletion?+
Export, deletion, and consent-related flows exist to help clubs support GDPR-aligned processing. Legal responsibility for lawful processing remains with the club as controller.
Is there a PWA?+
Yes — My Club Hub can be installed as a progressive web app for quicker access on supported devices.
Pricing
How is pricing structured?+
Plans (Academy, Club, Professional, Enterprise) are indicative and confirmed in a proposal. Quotes are exclusive of VAT where applicable. Add-ons depend on modules and organisation size.
Can we start with fewer modules?+
Yes. Most clubs start with core operations and expand into performance, scouting, deeper medical, or commercial modules as needed.
Support
How do we get help?+
Contact info@myclubhub.space for product support, demos, proposals and privacy requests. The help centre and product updates pages list self-serve resources as they grow.
What is the operating domain?+
The operating domain is myclubhub.space. Legal registration details are available on request.